Flow2Run Privacy Policy

Effective Date: May 2, 2026

This Privacy Policy explains how Flow2Run, published by TSS3, INC., collects, uses, stores, and protects information when you use the Flow2Run website, customer portal, licensing system, software, installer, updater, support services, and related services.

By using Flow2Run, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly, information generated through your use of Flow2Run, and information necessary to operate licensing, billing, downloads, support, and security features.

This may include:

Name, business name, email address, phone number, and account details.
Login credentials and authentication information.
Billing contact details, invoice records, order history, and subscription status.
License keys, activation status, license limits, expiration dates, and account status.
Device, machine, or installation identifiers used for license activation.
Software version, installer version, update status, and download records.
Support messages, emails, tickets, and related communication.
Files you upload, process, store, or submit through Flow2Run services.
Technical information such as IP address, browser type, operating system, logs, timestamps, and error reports.

2. Licensing and Activation Data

Flow2Run may collect and store licensing and activation information to validate your right to use the Software. This may include license keys, machine hashes, machine names, Windows usernames, app versions, installer versions, activation dates, activation counts, license status, subscription status, and related validation records.

This information is used to activate the Software, prevent unauthorized use, enforce license limits, troubleshoot installation issues, support customers, and protect Flow2Run systems.

3. Installer Download and Update Data

When you download Flow2Run installers or updates, we may collect information such as your account, license status, IP address, download time, requested file, version number, and related server logs.

This information helps us provide downloads, verify access, maintain update history, troubleshoot issues, detect abuse, and improve the reliability of Flow2Run.

4. Uploaded or Processed Files

Flow2Run may allow you to upload, process, convert, store, or download files. These files may include Excel flowcharts, generated runsheets, JSON output, reports, or related files.

Uploaded or processed files may be stored temporarily or permanently depending on the feature being used, your account settings, support needs, billing records, audit requirements, or system configuration.

You are responsible for ensuring that you have permission to upload and process any files submitted to Flow2Run. You should not upload files that contain information you are not authorized to share or process.

5. How We Use Information

We may use collected information to:

Provide, operate, maintain, and improve Flow2Run.
Create and manage user accounts.
Validate licenses and software activations.
Process orders, invoices, subscriptions, renewals, and payments.
Provide software downloads, updates, and version checks.
Process files and generate requested output.
Provide support and respond to customer requests.
Detect, prevent, and investigate fraud, abuse, unauthorized access, or security issues.
Maintain logs, backups, business records, and compliance records.
Communicate service updates, account notices, billing notices, and important changes.

6. Billing and Payment Information

Payments may be handled directly by TSS3, INC. or through third-party payment processors. We may store invoices, order history, subscription records, payment status, billing contact details, and transaction references.

We do not intend to store full credit card numbers on Flow2Run systems when payments are processed through a third-party payment processor. Payment processors may collect and process payment information according to their own terms and privacy policies.

7. Cookies and Similar Technologies

Flow2Run websites may use cookies, sessions, local storage, or similar technologies to keep you signed in, secure your account, remember preferences, support shopping cart or checkout features, measure usage, prevent fraud, and improve the website.

You may disable cookies in your browser, but some Flow2Run features may not work properly without them.

8. Security

We use reasonable technical, administrative, and organizational safeguards to help protect information. However, no method of transmission, storage, software, website, or online service is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your account credentials, using secure passwords, maintaining your systems, and promptly notifying us if you believe your account or license has been compromised.

9. Data Retention

We may retain information for as long as necessary to provide Flow2Run, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, support customers, and maintain security.

Some data may remain in backups, logs, archives, billing records, licensing records, or audit records for a limited period after deletion or account closure.

10. Sharing of Information

We do not sell your personal information.

We may share information with service providers, contractors, hosting providers, payment processors, email providers, support providers, software vendors, legal advisors, or other third parties who help us operate Flow2Run.

We may also disclose information if required by law, legal process, court order, government request, to enforce our agreements, to protect our rights, to prevent fraud or abuse, or to protect the safety and security of Flow2Run, our users, or others.

11. Third-Party Services

Flow2Run may link to or integrate with third-party services. Third-party services have their own privacy policies and practices. We are not responsible for the privacy practices, security, availability, or content of third-party services.

12. Your Choices

You may contact us to request access to, correction of, or deletion of certain personal information. We may need to retain certain information for legal, billing, security, licensing, backup, dispute, or business record purposes.

You may also unsubscribe from certain non-essential communications when an unsubscribe method is provided. We may still send important transactional, account, billing, licensing, security, or service-related notices.

13. Children’s Privacy

Flow2Run is intended for business and professional use. It is not intended for children under 13. We do not knowingly collect personal information from children under 13.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we may update the effective date above. Continued use of Flow2Run after changes are posted means you acknowledge the updated Privacy Policy.

15. Contact

If you have questions about this Privacy Policy or how your information is handled, contact us at:

TSS3, INC.
Flow2Run
Email: [email protected]